top of page

FAQs

Our most commonly asked questions are answered here. If you don't see what you need, please email us

What is your Cancellation Policy?

We understand that plans can change, and we strive to accommodate our participants as best as possible. For cancellations, the following policy applies:

  1. Full Refund: Experiences may be canceled up to 7 days prior to the event date for a full refund.

  2. 50% Refund: Cancellations between less than seven days and up to 24 hours prior to the event will be eligible for a 50% refund.

  3. No Refund: Cancellations less than 24 hours before the event start time will not be eligible for a refund.

  4. Please note that refunds will be processed using the original payment method and are subject to processing times. For cancellations, please reach out to our team as soon as possible. We appreciate your understanding and look forward to providing you with exceptional experiences.

  5. Should there be a need for Connection Adventures to call off an event due to unforeseen circumstances, we'll make it a point to get in touch with every attendee to provide additional guidance or updates.

What are your hours?

Thank you for your interest in "Connection Adventures." Our team is dedicated to providing exceptional service and addressing your inquiries promptly. For phone or email inquiries regarding experiences, alliance partnerships, franchise questions, and other matters, our office hours are Monday through Friday from 10:00 AM to 5:00 PM CST.

Most experiences take place in the evenings between 6 pm and 9 pm. Please visit our calendar for specific offerings.

If you have questions about a specific experience on the day of the event, please refer to the contact information provided during your reservation. Our goal is to ensure your experience is smooth and enjoyable, and we are here to assist you during our regular office hours.

Thank you for choosing "Connection Adventures." We look forward to connecting with you and creating memorable experiences together!

Where are you located?

We are based out of Bertram, TX; however, we support other small businesses by offering experiences at several local venues, distilleries, wineries, and event centers. Please visit our calendar to see the location of the specific experience you are interested in. If you have a location and would like to partner with us to bring awareness to your space, please use our Contact Us form.

I'm not part of a couple can I sign up? Can my bestie attend?

Currently, our offerings are specifically designed for couples, with the intention of fostering connections and shared memories between partners. However, we appreciate your enthusiasm and will certainly take your feedback into consideration as we continue to evolve our offerings. If you have any friends or family members who might be interested in joining you for an experience, we would be more than happy to welcome them as part of a couple's adventure. Thank you again for considering Connection Adventures, and we hope to have the opportunity to create wonderful memories for you and your loved ones in the future.

Can we book a private event for a group?

Absolutely, we're delighted to accommodate private groups for any of our experience offerings. For more details and personalized arrangements, please don't hesitate to reach out to us through the Contact Us page. We're excited to tailor an unforgettable experience just for you and your group!

bottom of page